AI Snips
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Transcript
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Human-AI Collaboration Drives Value
- Only about 10% of companies get meaningful financial value from AI investments.
- These winners succeed by fostering strong collaboration between humans and AI, not by technology alone.
Aim for AI-Human Amplification
- Design AI to amplify human creativity, judgment, empathy, and ethics.
- Avoid aiming for AI to simply replace humans; focus on cooperative roles instead.
AI Enhances Pharmacists' Conversations
- Humana uses AI in pharmacy call centers to suggest conversational tone and emotional cues in real time.
- The pharmacists feel more effective and the customers experience higher satisfaction scores.