How AI Can Make Our People More Fulfilled, More Effective, More Amplified

Humana has developed an AI system that listens to the pharmacist's conversation and picks up emotional and tone signals. It then gives real-time suggestions on how to improve the quality of that conversation. Result has been more effective pharmacist and much higher customer satisfaction scores. In this example, AI was a recommender - it didn't replace the human or make any decisions of its own.