After Hours How Bad is Airline Service, Really? And Other Customer Service Complaints
Oct 31, 2018
Ryan Buell joins Youngme and Mihir to debate airline service complaints and customer service issues. They explore reasons behind complaints, incremental price increases, pre-tipping, automation benefits, and employee well-being impact on customer experience. Anecdotes on exceptional service and genuine apologies are shared.
Chapters
Transcript
Episode notes
1 2 3 4 5
Intro
00:00 • 2min
Understanding Customer Service Complaints in the Airline Industry
02:03 • 16min
The Negative Impact of Incremental Price Increases on Customer Loyalty
18:19 • 1min
Pre-Tipping, Automation, and Employee Well-Being in Customer Service
19:32 • 9min
Exceptional Customer Service Experiences and Apologies
28:18 • 2min