
How Bad is Airline Service, Really? And Other Customer Service Complaints
After Hours
Pre-Tipping, Automation, and Employee Well-Being in Customer Service
The chapter delves into the dynamics of pre-tipping, the benefits of automation in enhancing customer service, and the importance of prioritizing employee well-being to ultimately improve customer experience. Examples from various companies are discussed, shedding light on different approaches to delivering exceptional customer service.
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