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How Bad is Airline Service, Really? And Other Customer Service Complaints
After Hours
Exceptional Customer Service Experiences and Apologies
Exploring instances of exceptional customer service, the speakers share anecdotes about airline, train, and retail companies where employees have gone the extra mile to provide top-notch service and the importance of genuine apologies in customer interactions.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode