The Operations Room: A Podcast for COO’s 84. What Scale Up Founders Go Through
Oct 30, 2025
In this discussion, Jonny Burch, a designer-turned-founder and former CEO of Progression, shares insights from his entrepreneurial journey. He explores how rethinking office spaces can enhance team collaboration and connection. Jonny emphasizes the importance of creating environments that foster productivity rather than merely managing people. He also discusses the emotional challenges leaders face, the value of understanding company culture, and the necessity of visibly supporting HR initiatives to enhance team dynamics.
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Use Three-Brain Decision Making
- Transactional Analysis tools (drama triangle, three brains) help decode team dynamics and decisions.
- Using heart, head, gut sequence yields integrated decisions that align values, analysis, and action.
Be A Force Multiplier Through Structure
- Act as a force multiplier for the CEO by adding structure, meetings, and predictable reports to free creative time.
- Implement standard agendas and reporting so leaders focus on decisions, not process chaos.
Create Clear Operating Rhythms
- Set predictable operating rhythms (weekly, monthly, quarterly) so the CEO doesn't need to micromanage.
- Use those rhythms to surface problem areas where deeper dives are necessary.
