The Game with Alex Hormozi Having an Exceptional Customer Service (w/ Billy Rickman) Pt. 2 - Apr ‘19 | Ep 465
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Nov 26, 2022 Discover the secrets to exceptional customer service and elevate your business during this insightful discussion. Dive into a five-step customer journey framework that enhances sales and retention. Learn how to master irresistible offers that encourage clients to spend more, especially in the salon industry. The conversation also tackles overcoming limiting beliefs that can hinder business growth and emphasizes innovative marketing strategies for success. Get ready to transform your approach to customer experience and sales!
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High-Ticket Sales Strategy
- Sell high-ticket items upfront when excitement is highest, then offer lower-priced continuity.
- This covers onboarding costs and secures commitment.
Mentorship Lesson
- Alex Hormozi recalls learning from his mentor TJ, who emphasized creating offers too good to refuse.
- This lesson impacted Hormozi's approach to business.
Irresistible Offers
- Create amazing offers that people would feel foolish to refuse.
- Back this up with a solid business model, systems, and processes.