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Having an Exceptional Customer Service (w/ Billy Rickman) Pt. 2 - Apr ‘19 | Ep 465

The Game with Alex Hormozi

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Understanding the Customer Journey: Key Steps to Enhance Sales and Retention

This chapter explores the five critical steps of the customer journey, focusing on generating leads, nurturing them, and ensuring exceptional service for repeat business. It also clarifies misconceptions in customer acquisition, underscoring the need for a robust operational foundation to support growth.

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