Digital HR Leaders with David Green The Role of People Analytics in Enabling Employee Success (Interview with Ernest Ng)
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Nov 23, 2021 Ernest Ng, Vice President of Global Employee Success Strategy and People Analytics at Salesforce, discusses how people analytics drive employee success. He highlights the importance of a data-driven culture in HR and shares insights on Salesforce's innovative success-from-anywhere strategy. Ernest emphasizes the need for stakeholder engagement in analytics and reveals how skills inference enhances internal mobility and career development. The conversation also explores the evolution of people analytics in addressing modern workforce challenges.
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Employee Success Mirrors Customer Success
- Salesforce treats employee success like customer success, applying the same data-driven frameworks.
- Employee success uses analytics to cultivate conditions for employees to thrive and drive value.
Success From Anywhere Culture
- Salesforce's "success from anywhere" culture balances digital work with intentional physical connection.
- Physical meetings focus on culture, inspiration, trust, while digital enables asynchronous work.
Stakeholder Engagement for Analytics
- Engage the right stakeholders distinctly for immediate execution and future investment needs.
- Balance solving today's business problems with research anticipating future work changes.