Toolbox for the Trades Smart Growth Strategies: Coaching, Delegation, and Personal Care
Mar 11, 2025
Learn about the powerful growth strategies that fueled a plumbing business's 45% year-over-year success. The conversation highlights the significance of coaching and continuous training in home services. Discover how expanding office space and evolving plumbing practices are crucial for improving service delivery. Plus, explore the importance of personal well-being and how activities like cycling can alleviate business stress. Lastly, the power of delegation in leadership is discussed, showcasing the balance between control and team empowerment.
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Training and Coaching
- Focus on training, especially for CSRs and service technicians, to improve core business functions.
- Use coaching and scripting to enhance lead management, call booking, and customer interactions.
Subcontractor Horror Story
- Matt LaMartina shares a story about subcontractors' unprofessional behavior, like wearing flip-flops and not using gloves.
- This prompted them to bring drain cleaning in-house for better quality control and customer experience.
Delegation for Growth
- Matt LaMartina realized he needs to delegate more and hire people who excel in details.
- He recognizes he's the biggest impediment to his company's growth if he doesn't delegate effectively.