Toolbox for the Trades
Smart Growth Strategies: Coaching, Delegation, and Personal Care
Mar 11, 2025
Learn about the powerful growth strategies that fueled a plumbing business's 45% year-over-year success. The conversation highlights the significance of coaching and continuous training in home services. Discover how expanding office space and evolving plumbing practices are crucial for improving service delivery. Plus, explore the importance of personal well-being and how activities like cycling can alleviate business stress. Lastly, the power of delegation in leadership is discussed, showcasing the balance between control and team empowerment.
16:00
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Quick takeaways
- The successful growth of Tony LaMartina Plumbing is largely attributed to structured coaching and continuous training that enhances operational efficiency.
- Internalizing services like drain cleaning has improved quality control and customer satisfaction by ensuring a consistent brand experience.
Deep dives
Expansion and Growth
Tony LaMartina Plumbing is experiencing significant growth, prompting a move from a cramped 715-square-foot office to a more spacious 2,500-square-foot facility. The company has seen a 45% year-over-year increase, attributed to joining Nexstar, which has helped align their systems and improve operational efficiency. This expansion allows for better organization and a more professional work environment, enabling the team to perform effectively and adapt to growing demands. The move not only accommodates their current staff but also anticipates future hires as the business continues to evolve.
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