

Jeff Lawson, CEO of Twilio: The API Economy
Nov 14, 2023
Jeff Lawson, CEO of Twilio, shares insights into the API economy, scaling successful businesses, and the future of the SaaS business model. They discuss the challenges of integrating communication features into digital products, the rise of the API economy, the evolution of the SaaS industry, collaboration and privacy, conventional wisdom, mastery, and following customers to drive company success.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Introduction
00:00 • 2min
Incorporating Communication Capabilities into Digital Products
02:00 • 6min
The Evolution of Software and Importance of Digital Experiences
07:40 • 2min
The Rise of the API Economy
09:36 • 27min
Evolution of SaaS Industry and Challenges of Organizational Silos
36:44 • 6min
Collaboration, Privacy, and Ethical Implications
43:09 • 7min
Conventional Wisdom, Mastery, and Focusing on a Niche
50:05 • 4min
Following Customers and Understanding their Problems
53:58 • 2min