Toolbox for the Trades Episode 30. Learn from My Mistakes: Using Live Data to Track KPIs with Ismael Valdez
11 snips
Dec 8, 2020 Ismael Valdez, CEO of Nexgen, shares his journey from startup to $30M, discussing technician tracks, efficiency practices, and the transition from hustling to running a business. They emphasize the shift to review-based referrals and the importance of tracking KPIs for contractors.
AI Snips
Chapters
Transcript
Episode notes
Entry into the Trades
- Ismael Valdez started in the trades at 17 in an auto supply house, later transitioning to an HVAC parts warehouse.
- His ability to quickly memorize part numbers and connect with Spanish-speaking customers led to rapid advancement.
College Aspirations
- Ismael Valdez had plans to attend college but his father's health issues required him to work and support his family.
- He still aims to pursue higher education after achieving his business goals.
Transition to Contracting
- Ismael Valdez received numerous job offers while working at the parts warehouse due to his knowledge and people skills.
- He eventually joined Ken Star's company, Home Comfort USA, where he gained experience in operations and scaling a business.