Episode 30. Learn from My Mistakes: Using Live Data to Track KPIs with Ismael Valdez
Toolbox for the Trades
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Strategic Operations and Vendor Management in Service Business
The chapter delves into optimizing operational locations and in-house Vendor Management Inventory (VMI) programs through digital platforms to enhance efficiency and customer experiences. It emphasizes efficient inventory management, utilizing technology for seamless processes, and maintaining a constant workflow for maximum productivity. The speaker discusses the significance of technicians advancing to project manager levels and potentially starting their own businesses, highlighting the importance of providing excellent customer experiences and expanding services for added value.
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