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Saritha Rai, a Bloomberg correspondent specializing in the impact of AI on the call center industry, shares insights on how AI is transforming the landscape in the Philippines. She discusses the revolutionary Accent Translation tool, which enhances communication in outsourcing. Rai highlights the rapid shift toward AI in Business Process Outsourcing, raising concerns about job security for human agents. The conversation touches on new economic implications and the Philippine government's need to adapt to these swift technological changes.
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Quick takeaways
- The integration of AI in the Philippines' BPO sector is leading to increased efficiency but raises concerns about potential job losses for workers.
- There is an urgent need for retraining and reskilling the workforce in response to the changing demands brought by AI advancements.
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Artificial intelligence is transforming business performance, exemplified by Intel's collaboration with Netflix, which enhanced streaming performance by up to three and a half times. Intel's AI accelerators outperform competitors by 30%, making them a key resource for businesses looking to enhance their existing architecture. By integrating AI technologies, companies can achieve significant efficiency improvements and streamlined operations. This shift underscores the growing necessity for businesses to adapt to advancements in AI to maintain a competitive edge.
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