Humans and AI Bots Blur in the World's Call Center Capital

Saritha Rai, a Bloomberg correspondent specializing in the impact of AI on the call center industry, shares insights on how AI is transforming the landscape in the Philippines. She discusses the revolutionary Accent Translation tool, which enhances communication in outsourcing. Rai highlights the rapid shift toward AI in Business Process Outsourcing, raising concerns about job security for human agents. The conversation touches on new economic implications and the Philippine government's need to adapt to these swift technological changes.