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Humans and AI Bots Blur in the World's Call Center Capital
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AI's Impact on BPO: Opportunities and Challenges
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This chapter explores the effects of AI on the Business Process Outsourcing industry in the Philippines, discussing the potential shifts in job markets and the emergence of new roles. It also addresses the Philippine government's response to these changes and the broader implications for sectors like journalism amid evolving technology.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode