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Humans and AI Bots Blur in the World's Call Center Capital
Big Take
The Impact of AI on Philippine BPO Jobs
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This chapter explores the integration of AI in the Philippines' BPO sector, addressing both the benefits and challenges of AI-assisted systems alongside human employees. It also delves into job security issues and the potential economic implications as traditional advantages of the Philippine BPO industry face new competition from technology.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode