Fraudology Podcast with Karisse Hendrick
Bridging the Gap: Merchant and Bank Perspectives on Fraud
Apr 22, 2025
Angela Diaz, a fraud and risk management veteran with nearly two decades in both merchant and banking sectors, shares her unique insights on combating financial crime. She discusses the balance between protecting customers and preventing losses, while highlighting the complexities of first-party fraud. Angela emphasizes the necessity of better data analytics and collaboration between banks and merchants. The conversation also touches on the emotional toll of scams and the importance of risk management, urging stronger protections for vulnerable populations.
44:17
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Quick takeaways
- Angela Diaz emphasizes the necessity for improved collaboration between banks and merchants to streamline the fraud claims process and mitigate losses.
- The podcast highlights the human impact of fraud, stressing the importance of recognizing the emotional and financial toll on victims.
Deep dives
Path to Risk Management in Fraud
The guest shares her journey into the world of fraud, beginning her career in customer service where she handled both fraud victims and fraudsters. This unique perspective sparked her interest in understanding the complexities of fraud and ultimately motivated her to transition to the fraud team within her organization. Her passion lies in helping victims and strategizing against fraudsters, indicating her competitiveness and dedication to improving processes in the fight against fraud. This experience shaped her foundational understanding of the claims process and the various players involved, setting the stage for her subsequent career advancements.
