Angela Diaz

Angela Diaz, a fraud and risk management veteran with nearly two decades in both merchant and banking sectors, shares her unique insights on combating financial crime. She discusses the balance between protecting customers and preventing losses, while highlighting the complexities of first-party fraud. Angela emphasizes the necessity of better data analytics and collaboration between banks and merchants. The conversation also touches on the emotional toll of scams and the importance of risk management, urging stronger protections for vulnerable populations.