Embracing criticism and negative feedback is essential for personal and professional growth.
Practicing radical candor and providing feedback from a place of compassion facilitates acceptance and growth.
Deep dives
Radical transparency and the power of criticism
Bridgewater Associates, a financial firm, practices radical transparency, where every criticism and opinion is shared openly. This culture of brutally honest feedback has led to their success as the most successful fund in the world. Leaders at Bridgewater, including founder Ray Dalio, actively seek and welcome feedback. They believe that criticism is crucial for personal and professional growth. Instead of avoiding criticism, they have learned to crave it, viewing it as an opportunity for improvement. This culture of radical transparency, although not suitable for every workplace, has helped Bridgewater create a challenge network where colleagues trust and push each other to get better.
Radical candor and the power of caring personally
Radical candor, a concept advocated by executive coach Kim Scott, involves challenging others directly while also caring about them personally. Instead of using feedback sandwiches or sugarcoating criticism, Scott suggests being humble and stating the intention to be helpful when providing feedback. When criticism is seen as coming from a place of compassion and with the aim of improvement, it becomes easier to accept. Building a challenge network of trusted critics, who will provide honest and direct feedback, is essential for personal and professional growth.
The importance of reflection and the second score
At Bridgewater, reflection and learning from feedback are highly valued. The firm records video or audio of almost every meeting, allowing individuals to review their performance and learn from it. Ray Dalio believes in the concept of the second score, which is about evaluating how well someone took the feedback. By focusing on this second score and self-improvement rather than defending one's image, individuals can create a habit of continuous learning and personal growth.
Cultivating a mindset of improvement and embracing feedback
Developing a mindset of improvement and embracing feedback is essential for personal and professional development. Bridgewater Associates encourages their employees to seek out and crave feedback, even if it can be uncomfortable at times. Embracing feedback and continuously striving to get better can lead to deep, fundamental change and growth. It is about recognizing that the pain of criticism is a signal for improvement and reflecting to progress. By seeking feedback and embracing it, individuals can become more open to personal and professional growth.
What if you could tell your co-workers what you really think of them? At the world’s most successful hedge fund, everyone is rated and ranked constantly – in front of everyone. They’ve figured out how to embrace negative feedback, and they swear it’s essential to their success. Adam shows how you can learn to take criticism well – and get better at dishing it out. This episode is brought to you by Bonobos, Accenture, JPMorgan Chase & Co., and Warby Parker.
Find the transcript at: go.ted.com/worklifecriticism
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