Digital HR Leaders with David Green What Every People Analytics Leader Can Learn from HSBC’s Transformation
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Nov 4, 2025 Rob Etheridge, Managing Director and Global Head of Workforce Strategy and Insights at HSBC, shares insights on transforming people analytics. He discusses the evolution of people analytics from basic reporting to strategic support, emphasizing skills as a key priority in workforce planning. Etheridge reveals HSBC's innovative operating model that integrates actionable insights and employee listening. He also explores the balance between human and AI roles in the workforce, and the importance of a clear vision in delivering analytics-driven business value.
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Integrated Workforce Strategy At HSBC
- Rob describes combining people analytics, employee listening, workforce planning and transformation under one remit at HSBC.
- He explains the new CEO's agenda forced the team to focus on workforce impacts of business simplification and agility.
From Reporting To Strategic Decision Support
- Rob notes people analytics has moved from reporting to answering strategic business questions over the last decade.
- He says AI strengthens people analytics by democratizing insights and delivery across the organisation.
Design Products, Not Chaos
- Define a small set of clear products and capabilities to make your team's proposition easy to understand.
- Use agile delivery, data science/AI skills and an internal consulting layer to control scope and prove value.