Fixable
Unsolicited Advice: Can Starbucks get their order right?
May 16, 2024
Discussion on Starbucks facing challenges with declining visits and profits, including unsolicited advice from former CEO. Emphasis on storytelling, strong leadership, and empathy in transforming workplace challenges. Insights on navigating menu complexities and innovative strategies for company revamp.
19:29
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Quick takeaways
- Starbucks should focus on 'coffee-forward innovation' and enhance in-store customer experiences to improve performance.
- Emphasizing empathy and personalized service can help Starbucks reconnect with its essence and boost customer engagement.
Deep dives
Starbucks Struggles with Performance
Starbucks has faced a significant drop in shares due to decreased store visits and lower sales in the US and China. The company is working on solutions such as reducing wait times, innovating the menu, and optimizing product availability. However, there are concerns about overburdening baristas and the need for effective strategies to address these challenges.
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