STR Data Lab™ by AirDNA

Enhancing Guest Experience and Revenue with Happy Guest

8 snips
Jun 19, 2025
In this discussion, Michael O’Connell, the founder of Happy Guest and a pioneer in guest management systems, dives into enhancing guest experiences in short-term rentals. He highlights how a web-based check-in solution simplifies the rental process, eliminating the need for app downloads. Michael shares insights on strategic upselling, flexible cancellation policies, and the fusion of automation with personal service to improve satisfaction. His team’s focus on user-friendly technology ensures hosts can prioritize exceptional hospitality while increasing revenue effortlessly.
Ask episode
AI Snips
Chapters
Transcript
Episode notes
INSIGHT

Seamless guest check-in platform

  • Happy Guest offers a seamless web-based check-in that requires no app download, streamlining guest interaction across platforms.
  • It enables upsells like early check-in and late checkout, helping hosts generate additional revenue efficiently.
ADVICE

Call Guests to Boost Upsells

  • Always personally reach out to guests after booking to inform them about upsells and services.
  • Engaging guests with concierge-like calls increases ancillary revenue and enhances satisfaction.
INSIGHT

Web Apps Outperform Native Apps

  • Modern web apps now outperform native apps and don't require downloads, improving guest experience.
  • Offering enterprise-level guest communication tech to small hosts democratizes advanced hosting tools.
Get the Snipd Podcast app to discover more snips from this episode
Get the app