Michael O’Connell

In this discussion, Michael O’Connell, the founder of Happy Guest and a pioneer in guest management systems, dives into enhancing guest experiences in short-term rentals. He highlights how a web-based check-in solution simplifies the rental process, eliminating the need for app downloads. Michael shares insights on strategic upselling, flexible cancellation policies, and the fusion of automation with personal service to improve satisfaction. His team’s focus on user-friendly technology ensures hosts can prioritize exceptional hospitality while increasing revenue effortlessly.