TED Business
Uber, and how to fix things when trust is broken | Fixable
Sep 4, 2023
Frances Frei, an expert in trust and leadership, discusses the three pillars of trust - authenticity, empathy, and logic. She uses Uber as a case study to illustrate how trust can be strengthened when it's on shaky ground. The podcast also explores the importance of trust, debunks common myths, and shares strategies for rebuilding trust in organizations.
35:19
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Quick takeaways
- Trust is the foundation of all human progress, and leaders must cultivate and maintain trust with stakeholders.
- The three pillars of trust - authenticity, empathy, and logic - are essential for building and strengthening trust relationships at work.
Deep dives
The Importance of Trust in Organizations
Trust plays a critical role in the success of any organization. Without trust, stakeholders such as employees, customers, and regulators can lose faith in the company, leading to a breakdown of relationships and negative consequences. The podcast episode emphasizes that trust is the foundation of all human progress and highlights the need for leaders to build and maintain trust with their stakeholders.
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