TED Business Uber, and how to fix things when trust is broken | Fixable
Sep 4, 2023
Frances Frei, an expert in trust and leadership, discusses the three pillars of trust - authenticity, empathy, and logic. She uses Uber as a case study to illustrate how trust can be strengthened when it's on shaky ground. The podcast also explores the importance of trust, debunks common myths, and shares strategies for rebuilding trust in organizations.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 6min
The Crisis and First Meeting with the Uber CEO
05:31 • 6min
The Mechanics of Trust and Introducing Fixable
11:28 • 1min
Importance of Trust and its Connection to Authenticity, Logic, and Empathy
12:53 • 17min
Rebuilding Trust and Debunking Myths
30:11 • 3min
Rebuilding Trust and Addressing Concerns
32:57 • 2min
Addressing Trust Issues and Building Solutions
34:41 • 2min