Uber, and how to fix things when trust is broken | Fixable
TED Business
00:00
Importance of Trust and its Connection to Authenticity, Logic, and Empathy
In this chapter, they discuss the importance of trust and how it is affected by authenticity, logic, and empathy. They give an example of how Uber drivers felt that the company lacked empathy towards them, which created a shaky foundation of trust. They also talk about personal experiences with empathy 'wobbles' and how it can impact relationships.
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