The Identity-Based Team Model with Lisa Stafford | Ep 065

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Apr 15, 2025

Lisa Stafford, team leader of NJ Property Experts, shares her insights on creating an identity-based team model that harmonizes individuality with collective support. She discusses the importance of personalized onboarding and the Accountability Log, which keeps agents accountable weekly. Lisa reveals her journey from agent to team leader and emphasizes continuous learning, customer service, and teamwork as the cornerstones of her team’s success. Listeners will gain valuable tips on nurturing new agents and the significance of maintaining one's identity within a team framework.

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INSIGHT

Three Pillars Driving Team Performance

Lisa Stafford credits three pillars for team success: high customer service, teamwork, and continuous learning.
These pillars shape daily practices, meetings, and training across the team.

ANECDOTE

From Two-Week License To Team Founder

Lisa describes her varied early career and how she hastily got her license during a two-week window while her kids were away.
She then opened a boutique office, later moved to Caldwell Banker, and began forming her team from that base.

ADVICE

Keep Agent Identity While Providing Support

Maintain each agent's personal identity while giving them systems, coaching, and accountability.
Let agents keep listings in their own name and support them with one-on-one coaching and shadowing.

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Seasoned agents and new agents alike often wonder what they’ll give up when they join a team - including their identity.

Over the past decade, Lisa Stafford has refined an identity-based team model that blends the best of both the team and solo experiences - your individual identity and the team’s collective support.

To reflect this approach, she changed the team name from The Lisa Stafford Team to NJ Property Experts - with feedback from the team’s agents, of course.

Go inside the model and value prop behind this 11-agent, 2-staff team (TC and social media) - and find out why she got grief for this model when she launched. Learn all the elements of the accountability log agents fill out every week. Get her hands-on process for onboarding agents and jumpstarting their books of business. And hear about the limitations to team growth that she’s strategically working through right now.

Watch or listen to this conversation with Lisa for insights into:

- The top three things that have driven her team’s success: customer service level, teamwork, and constant learning

- Her path from real estate agent to boutique brokerage owner to team leader

- How she jumped in and got started with her team even though she “had no idea what (she) was doing”

- Why maintaining your own identity while getting systems, structure, accountability, and coaching was her value prop from day one and what types of agents it attracts

- What her Accountability Log demands of agents every week

- When and why she brought on a TC

- Why and how she changed the team name to NJ Property Experts from The Lisa Stafford Team

- Two potential reasons people gave her grief when she launched with this model in 2015

- How she jumpstarts new agents’ books of business

- What onboarding looks like at this stage of the team

- Why her own time and attention are the bottleneck to growth and the key strategic questions she’s working to answer right now

At the end, hear about 10 days in the sun, the Eagles, and working to give your kids opportunities you didn’t have.

Lisa Stafford:

- https://www.instagram.com/lisa_njpropertyexperts/

- https://linktr.ee/lisastafford

- https://www.zillow.com/profile/NJPropertyExperts

NJ Property Experts:

- https://www.instagram.com/njpropertyexperts/

- https://linktr.ee/njpropertyexperts

Real Estate Team OS:

- https://www.realestateteamos.com

- https://linktr.ee/realestateteamos

- https://www.instagram.com/realestateteamos/