
Invisible Worker The behavioural science of money
Dec 16, 2024
Owain Service, CEO of Cogco and former founder of the Behavioural Insights team, discusses the fascinating intersection of behavioral science and money. He explores how emotions and social norms influence financial decisions, shedding light on the empathy gap between high and low earners. Delving into concepts like scarcity mindset, he reveals misconceptions about income perceptions and the psychological effects of financial scarcity. Service also emphasizes the need for empathetic policy-making to better support those facing economic challenges.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8
Intro
00:00 • 2min
Emotions and Money: Behavioral Insights
01:37 • 9min
The Impact of Social Norms and Friction on Financial Behavior
10:31 • 2min
Understanding Financial Perceptions
12:43 • 6min
Examining Financial Resilience Across Income Levels
18:43 • 4min
Financial Disparities and Policy Disconnect
22:30 • 17min
Understanding the Empathy Gap in Finances
39:37 • 7min
Empathy in Financial Decision-Making and Product Design
46:56 • 3min
