WhatWorks: HR Transformation at Bon Secours Mercy Health
Jul 8, 2024
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Allan Calonge, a visionary CHRO, and Levi Loverkamp, a strategic Chief Workforce Planning Officer, dive into the revolutionary HR transformation at Bon Secours Mercy Health. They discuss breaking down organizational silos and emphasizing a trust-based culture to tackle workforce challenges like clinician shortages. The duo highlights how data-driven insights enhance talent management and employee experience, showcasing a unified approach to HR that fosters professional development and operational efficiency. Their insights paint a compelling picture of modern healthcare HR practices.
The transition to systemic HR practices fosters cross-functional collaboration, addressing workforce challenges more effectively than traditional models.
Establishing a culture of trust and teamwork within HR enhances communication and collaboration, driving successful talent management strategies.
Deep dives
Transforming HR Through Systemic Practices
A key insight discussed is the shift towards systemic HR practices, moving away from traditional service delivery models that focus solely on efficiency and low costs. This approach acknowledges that modern workforce issues, such as labor shortages, require collaboration across various HR domains. The integration of functions like benefits, internal mobility, and diversity efforts allows for a more holistic strategy that drives better talent management outcomes. By fostering cross-functional alignment, organizations can address interconnected challenges effectively.
Cultivating a Trust-Focused Culture
Building a culture based on trust and teamwork within the HR function is emphasized as a crucial element for successful transformation. A long-standing leadership, characterized by intentional hiring and relationship-building, contributes to this cohesive environment. This foundation enables various HR roles to communicate and collaborate openly, minimizing the silos that can hinder progress. Trust creates a space where HR professionals feel empowered to share insights and best practices, enhancing the overall effectiveness of talent management strategies.
Data-Driven Decision Making
The importance of utilizing data to inform HR practices is highlighted as a cornerstone of effective workforce strategy. By moving away from anecdotal approaches, organizations can align their programming and benefits with actual workforce needs and projections. A dedicated analytics team assists in gathering and interpreting data on employee sentiment and insights, guiding decisions surrounding talent acquisition and retention. This data-driven mindset not only improves operational efficiency but also enhances the overall associate experience within the organization.
This is the inaugural podcast in our new WhatWorks Series, focused on stories and case studies of the world’s most interesting and creative HR teams.
In this podcast, Kathi Enderes, SVP and Global Analyst, interviews Allan Calonge, CHRO, and Levi Loverkamp, Chief Workforce Planning Officer, describe how Bon Secours Mercy Health’s systemic HR integrates cross-functional collaboration, data-driven decisions, and career pathways through a partnership with Guild.
Led by CHRO Joe Gage, the HR team emphasizes trust, long tenures, and a robust people insights and analytics capability, transforming talent management and organizational culture. Listeners can learn about Systemic HR and how to transform HR in this podcast.
The WhatWorks Series will include interviews with pacesetter HR leaders, teams, and vendors. If you have a story you’d like to share, please contact us.