S3E24 - Combining Quantitative and Qualitative to Increase Conversions with Harriet Swan
Jun 24, 2023
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Harriet Swan, a UX Research Manager at Conversion, leads a team that merges UX research with A-B testing. She discusses the crucial union of quantitative and qualitative research in deciphering human motivation. Harriet highlights that while quantitative data offers hard stats, qualitative insights unveil deeper emotional context. The conversation dives into how this combination can significantly enhance user experiences and conversion rates, showcasing real client examples that underscore the power of informed decision-making.
Combining quantitative data from A-B testing with qualitative insights from user research enhances understanding of motivations and behaviors.
Cultivating a culture that values mixed methods research leads to better user experience design and informed decision-making within organizations.
Deep dives
Understanding Mixed Methods Experimentation
Mixed methods experimentation combines various types of evidence-generating activities to enhance decision-making processes. This approach considers two key spectrums: behavioral versus attitudinal insights and quantitative versus qualitative data. For instance, A-B testing focuses on measuring user behavior, while qualitative methods like diary studies help uncover user motivations and thoughts. By integrating these methodologies, organizations can achieve a comprehensive understanding of user experiences and behaviors, leading to more informed decisions.
Benefits of a Mixed Methods Approach
A mixed methods approach significantly increases confidence in decision-making by utilizing multiple insights from diverse sources. This allows teams to validate findings across different methodologies, which helps to lower risks associated with decisions. Additionally, it enables teams to explore a broader range of questions beyond what A-B testing alone can address, such as understanding deeper motivations and enhancing user experiences. Ultimately, this strategy generates more substantial business value by providing a richer understanding of customer needs and behaviors.
Practical Applications and Case Studies
Implementing a mixed methods program often begins with cultivating a culture that values ongoing UX research alongside A-B testing. For example, a technology corporation discovered that lifestyle imagery on its website failed to resonate with users working from home, as revealed by a sequential combination of A-B testing and qualitative UX research. Another scenario involved a global kitchen appliance manufacturer that used both methodologies to evaluate different vendors for new search functionality, leading to enhanced user experiences. By incorporating UX research early in design processes, companies can iterate and refine their approaches effectively, ensuring better alignment with user expectations.
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Enhancing Conversions through Mixed Methods Research
Mixing quantitative and qualitative research methods is essential for understanding human motivation. While quantitative methods provide statistical data and measurable insights, qualitative methods capture nuanced experiences and emotions. By combining both approaches, researchers gain a comprehensive understanding of the complex interplay between factors such as social, psychological, and cultural influences on motivation.
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