

Recruiting from the Help Desk
May 30, 2024
Sasha Pereira, VP of Infrastructure and CISO at WASH, discusses the value of entry-level cybersecurity skills gained from working at the help desk. Topics include the overlooked nature of help desk experience, the ideal path to break into cybersecurity, and the importance of empathy and understanding business operations in the field.
Chapters
Transcript
Episode notes
1 2 3 4 5
Introduction
00:00 • 2min
Empathy and Skill Building in Help Desk for Cybersecurity
02:07 • 11min
Empathy, Diffusing Tense Situations, and Crisis Management at the Help Desk
13:10 • 4min
Evolving Roles in Cybersecurity: From Help Desk to Security Team
17:38 • 9min
Emphasizing Empathy and Understanding Business Operations in Cybersecurity
27:02 • 2min