Defense in Depth cover image

Defense in Depth

Recruiting from the Help Desk

May 30, 2024
Sasha Pereira, VP of Infrastructure and CISO at WASH, discusses the value of entry-level cybersecurity skills gained from working at the help desk. Topics include the overlooked nature of help desk experience, the ideal path to break into cybersecurity, and the importance of empathy and understanding business operations in the field.
29:32

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Help desk workers possess valuable entry-level cybersecurity skills often overlooked for recruitment.
  • Frontline perspectives from help desk employees aid in streamlining security procedures and enhancing user experiences.

Deep dives

Unlocking Cybersecurity Talent in Help Desk Roles

Help desk workers possess entry-level skills crucial for cybersecurity, such as understanding IT infrastructure and aiding various departments. Despite their valuable skill set, they are often overlooked for cybersecurity roles. Leveraging the diverse skills of help desk employees presents a goldmine for cybersecurity recruitment.

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