11min chapter

Defense in Depth cover image

Recruiting from the Help Desk

Defense in Depth

CHAPTER

Empathy and Skill Building in Help Desk for Cybersecurity

The chapter highlights the unique perspective and skills gained from working at the help desk, emphasizing the value it brings to the field of cybersecurity. It discusses how experiences in customer service and empathy can enhance security teams and the significance of training staff with care and understanding.

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