2min chapter

Defense in Depth cover image

Recruiting from the Help Desk

Defense in Depth

CHAPTER

Emphasizing Empathy and Understanding Business Operations in Cybersecurity

This chapter highlights the importance of lateral positions in grasping foundational elements for cyber success, including communication strategies, escalation processes, and understanding attack vectors. It underscores the necessity of understanding the business operations alongside technical security aspects and advocates for hiring employees with empathy in IT roles.

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