492: How Branding Reduces Acquisition Costs with Richard Li of July
Jan 5, 2024
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Richard Li, founder of the luggage brand July, shares how he survived the pandemic and created a luxury brand. Topics include: losing 100% of revenue in 2020, why retail is cheaper than digital ads, nailing product color and style, how branding reduces acquisition costs, using AI tools in ecommerce, and why brand is the strongest competitive advantage.
Branding is a powerful competitive advantage that can reduce acquisition costs in e-commerce.
AI tools, such as forecasting models and automation, play a crucial role in optimizing e-commerce operations and improving customer experiences.
Deep dives
The Power of AI in E-commerce
The podcast episode discusses why now is the best time to start an e-commerce business, highlighting the impact of AI on the industry. The host introduces the Start and Scale 3.0 course, which has helped thousands of founders worldwide kickstart their businesses. The course focuses on leveraging AI to create brand names, logo designs, and product ideas. It also explores how AI can automate tasks, analyze customer data, and enhance customer service. The episode emphasizes that staying up-to-date with the latest tools and strategies, such as AI, is crucial in an ever-evolving e-commerce landscape.
Surviving and Thriving Post-COVID
The podcast episode features an interview with the founder of a successful travel brand, who shares insights and experiences on navigating the challenges posed by COVID-19. The founder discusses how their company initially faced a significant revenue loss and contemplated shutting down. However, they adapted by launching their business in China, where domestic travel remained active, allowing them to sustain their operations. Post-COVID, they shifted their focus to the US market and strategically opened retail stores to build their brand and create a more tangible customer experience.
Building a Brand with AI and Exceptional Customer Service
The podcast episode delves into the role of AI in e-commerce and how it can revolutionize customer experiences. The guest shares how their company uses AI for forecasting inventory demand and improving customer support. They emphasize the importance of creating a strong brand and leveraging AI to enhance brand awareness. Additionally, they highlight the value of personalized and exceptional customer service, sharing anecdotes of personally visiting customers' homes to resolve issues and maintaining a high level of customer satisfaction. The guest suggests that AI-powered automation can free up time for entrepreneurs to focus on business growth and customer engagement.
We last chatted with Richard Li, the founder of the luggage brand July, right before the pandemic changed travel forever. In Li’s return to the podcast, we’ll hear how he survived the past three years and created a luxury brand coveted by travelers. He’ll also break down how to implement AI tools in your ecommerce business and why brand is your strongest competitive advantage.
Listen to Nathan and Li discuss:
Losing 100% of their revenue in 2020
Why retail is cheaper than digital ads
Nailing product color and style
Why July isn’t on Amazon
How branding can reduce acquisition costs
Using AI to build forecast models
Maintaining the personal touch of customer satisfaction
How do you make a great offer if you don’t discount?
Why brand is the strongest competitive edge
And much more DTC branding advice…
*This interview was part of the Foundr Ecomm-AI Summit that took place October 23 - 25, 2023.
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