Speak Up, Stand Out: Personal Branding Strategies for Customer Success Managers | Sally Stoewe & Ty LaFramboise

Join us in this insightful episode as we explore personal branding for CSMs. We are privileged to have two extraordinary guests: Ty LaFramboise, a former Submarine Officer in the US Navy turned Customer Success Manager, known for his strategic approach to customer success, and Sally Stoewe, the co-founder of Customer Obsessing Consulting and a champion of customer-centric cultures. In today's episode, we discussed: - Articulating Value in Internal Meetings CSMs often face the challenge of showcasing their worth, especially during internal meetings. We explore practical strategies for CSMs to build a personal brand that highlights their unique contributions and helps them stand out. - Positioning as Trusted Advisors We delve into how CSMs can use personal branding to position themselves as trusted advisors to their customers. - Amplifying the Customer's Voice Discover how CSMs can use their personal brand to spread a customer-centric mindset throughout their organization, ensuring that the voice of the customer is heard and acted upon. - Hear Ty's success story in organizing bi-weekly meetings with the CEO, guided by Customer Obsession’s principles. -How introverted CSMs can leverage personal branding to their advantage, offering tips for all personality types to shine in their roles. Whether you're a new CSM or a seasoned professional, this episode is packed with actionable insights and strategies to help you build a powerful personal brand and significantly impact your role. You can find us on YouTube Connect with us on LinkedIn: Ty LaFramboise Sally Stoewe Bayron Toruno Navneeth Thomas