Join us in this insightful episode as we explore personal branding for CSMs. We are privileged to have two extraordinary guests: Ty LaFramboise, a former Submarine Officer in the US Navy turned Customer Success Manager, known for his strategic approach to customer success, and Sally Stoewe, the co-founder of Customer Obsessing Consulting and a champion of customer-centric cultures.
In today's episode, we discussed:
- Articulating Value in Internal Meetings
CSMs often face the challenge of showcasing their worth, especially during internal meetings. We explore practical strategies for CSMs to build a personal brand that highlights their unique contributions and helps them stand out.
- Positioning as Trusted Advisors
We delve into how CSMs can use personal branding to position themselves as trusted advisors to their customers.
- Amplifying the Customer's Voice
Discover how CSMs can use their personal brand to spread a customer-centric mindset throughout their organization, ensuring that the voice of the customer is heard and acted upon.
- Hear Ty's success story in organizing bi-weekly meetings with the CEO, guided by Customer Obsession’s principles.
-How introverted CSMs can leverage personal branding to their advantage, offering tips for all personality types to shine in their roles.
Whether you're a new CSM or a seasoned professional, this episode is packed with actionable insights and strategies to help you build a powerful personal brand and significantly impact your role.
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Ty LaFramboise
Sally Stoewe
Bayron Toruno
Navneeth Thomas
