The toxic effects of rudeness

This podcast explores the toxic effects of rudeness, particularly in healthcare settings. It discusses the impact on focus, creativity, and willingness to help others. It also highlights the negative effects on staff retention and patient care. The podcast discusses the importance of choosing battles, the influence of generosity and kindness, and the levels of rudeness in the US and Australia. It explores the consequences of increased incivility on well-being and cooperation in society. An interview with a nurse shares her experience of handling rude behavior in high-stress situations.