All In The Mind cover image

All In The Mind

The toxic effects of rudeness

Dec 9, 2022
This podcast explores the toxic effects of rudeness, particularly in healthcare settings. It discusses the impact on focus, creativity, and willingness to help others. It also highlights the negative effects on staff retention and patient care. The podcast discusses the importance of choosing battles, the influence of generosity and kindness, and the levels of rudeness in the US and Australia. It explores the consequences of increased incivility on well-being and cooperation in society. An interview with a nurse shares her experience of handling rude behavior in high-stress situations.
30:00

Podcast summary created with Snipd AI

Quick takeaways

  • Rudeness in the workplace can have significant negative effects on an individual's well-being, including anxiety and self-doubt.
  • Workplace incivility, such as rude and disrespectful behavior, can lead to reduced focus, decreased creativity, and lower patient safety and quality of care.

Deep dives

The Impact of Rude Behavior in Healthcare Settings

In this podcast episode, a registered psychiatric nurse named Orla shares her experience with a dismissive and rude doctor in a hospital setting. The rude behavior of colleagues can have a significant impact on a nurse's well-being, causing anxiety and self-doubt. However, rudeness in the workplace goes beyond personal struggles, as studies have shown that it can lead to reduced focus, impaired problem-solving, and lower staff retention. In healthcare specifically, rudeness can even affect patient care, leading to lower compliance with hygiene protocols and an increased risk of diagnostic errors and mortality.

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