This chapter discusses the toxic effects of rudeness, particularly in healthcare settings. It explores how being subjected to rude behavior can impact a person's focus, creativity, and willingness to help others. The chapter also highlights the negative effects of incivility on staff retention and patient care, including lower compliance with hand hygiene, more diagnostic errors, and higher risk of death.
This episode was first broadcast in November 2021.
Are your colleagues rude?
Do people regularly ignore each other or dismiss opinions in meetings? Ever gotten an all caps email?
On All in the Mind this week, we examine the toxic effects of rude behaviour.
And are we getting more rude as a society?