Masters of Scale Better metrics for better culture, part 1, with Kapor Capital’s Mitch Kapor & Dr. Freada Kapor Klein
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Jun 20, 2023 Mitch Kapor, co-founder of Lotus Development Corporation, and Dr. Freada Kapor Klein, a workplace culture expert, dive into the importance of human-centered metrics. They discuss how values-driven practices can strengthen company culture and enhance the bottom line. The duo reflects on their experiences at Lotus, highlighting strategies for accountability and inclusivity. They also share pioneering efforts in combating workplace harassment and the significance of fostering open communication through innovative feedback mechanisms.
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Punderdome’s Human-Centered Metrics
- The Punderdome uses a human clap-o-meter, inspired by Queen for a Day, to measure audience reactions to puns.
- This evolved into kindness and cleverness metrics, shaping the show's culture.
Lotus’s Unexpected Success
- Mitch Kapor, after Lotus's unexpected success, prioritized inclusivity over aggressive growth.
- His outsider experience motivated him to build a welcoming space.
Building an Inclusive Culture
- To build an inclusive culture, hire someone dedicated to it, like Dr. Freada Kapor Klein at Lotus.
- Her mandate was to make Lotus "the most progressive employer in the U.S."
