Gartner ThinkCast Gartner ThinkCast 177: Your People Will Drive Innovation
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Jan 22, 2019 Leah Johnson, a Gartner Advisory VP, discusses how HR must cultivate digital talent not just for skills but for innovation. She emphasizes the importance of diverse perspectives and network strategies for effective innovation. Dion Love, a talent expert, highlights the empowering shifts for candidates in today's job market, though he warns of the potential chaos from information overload. Valerie Streets pinpoints key disruptions in customer service, urging leaders to prioritize digital investment that aligns with customer demands.
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Digital Talent Is A Means To Innovation
- CEOs view digital talent as a means, not the end, with innovation as the primary goal.
- Organizations must build systems that enable innovation across the whole workforce, not just hire experts.
Enable Networked Innovation
- Engage employees broadly to generate and sort ideas, moving from crowd-sourcing to crowd-sorting.
- Create leader networks that share risk and help employees tap social networks to scale innovation.
Align Goals And Educate Before Innovating
- Build consensus on the type of innovation you need and make innovation part of everyone's job.
- Educate employees on context and content before asking them to innovate.