Leah Johnson

Leah Johnson, a Gartner Advisory VP, discusses how HR must cultivate digital talent not just for skills but for innovation. She emphasizes the importance of diverse perspectives and network strategies for effective innovation. Dion Love, a talent expert, highlights the empowering shifts for candidates in today's job market, though he warns of the potential chaos from information overload. Valerie Streets pinpoints key disruptions in customer service, urging leaders to prioritize digital investment that aligns with customer demands.