Marketing Against The Grain

AI Built A Free Growth Tool For Zapier In Under 2 Hours with Christopher Miller: VP of Growth and AI at HubSpot(#168)

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Oct 26, 2023
Join Christopher Miller, VP of Growth and AI at HubSpot, as he unveils the game-changing impact of AI on product-led growth. He discusses how AI redefines freemium product development and enhances user onboarding by personalizing experiences. Christopher highlights the innovative features in a new tool for Zapier, like proactive user engagement. The conversation also touches on transforming user interaction with natural language processing and the shift towards voice commands, emphasizing the importance of timely adaptation for businesses.
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INSIGHT

Product-Led Growth Defined

  • Product-led growth (PLG) connects customer usage to revenue through self-service.
  • Customers find value without extensive interaction with sales or support teams.
ADVICE

AI-Powered Product-Led Growth

  • Use AI to accelerate product-led growth strategies by enhancing freemium models, onboarding, and product recommendations.
  • Leverage AI's ability to streamline these processes and drive better results.
ANECDOTE

Zapier Freemium Tool Experiment

  • Kieran Flanagan used OpenAI to generate freemium tool ideas for Zapier, including a workflow sharing feature and an app connection checker.
  • The AI suggested a workflow sharing feature that Zapier had already tried, showcasing AI's ability to identify viable solutions.
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