167. "From CRM to Energy Relationship Management" with Kelly James, Salesforce

Apr 27, 2024

Kelly James, SVP and GM of Energy & Utilities at Salesforce, discusses the evolving role of technology in the utility sector. She highlights how CRM is transforming into energy relationship management, fostering trust among stakeholders. The conversation dives into the integration of AI to streamline operations and enhance customer relationships. Kelly also emphasizes the importance of real-time data sharing and the ethical use of AI in building effective partnerships. Listen for insights on the future of energy and the critical shift toward transparency in utility operations.

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Intro

00:00 • 3min

Harnessing AI in the Energy Sector

02:41 • 23min

Transforming Utility-Customer Relationships Through Technology

25:21 • 6min

Personal Insights and Interconnection Challenges

31:01 • 2min

Empowering the Energy Transition with AI

32:58 • 2min

Technology is revolutionizing the utility sector in more ways than meets the eye. While the first place for new technology that people look to is the physical grid or the sources of generation, in this episode of the Energy Central Power Perspectives Podcast we dive into the role of technology in fostering transparency, efficiency, and trust within utilities. To assist in that conversation, we welcome in Kelly James, SVP and GM of Energy & Utilities at Salesforce. Kelly's extensive experience and insights shed light on the evolution of CRM to encompass energy relationship management to the integration of automation and AI for streamlining processes. Listen in as Kelly provides to podcast host Jason Price and producer Matt Chester her invaluable perspectives on navigating the modern utility landscape. This thought-provoking conversation covers topics such as real-time sharing of insights among stakeholders, the impact of AI on utility operations, and the crucial theme of trust in technological advancements. Gain insights into the transformative journey of utilities and discover how technology is shaping the future of energy. Key Links: Energy Central Post with Full Episode Transcript: https://energycentral.com/o/energy-central/episode-167-crm-energy-relationship-management-and-utility-technology Kelly James on Energy Central: https://energycentral.com/member/profile/kelly-james Salesforce on Energy Central: https://energycentral.com/o/salesforce Ask a Question to Our Future Guests: Do you have a burning question for the utility executives and energy industry thought leaders that we feature each week on the Energy Central Power Perspectives Podcast? Do you want to hear your voice on a future episode? Well starting in 2024, we’re offering you that opportunity! Head to this link where you can leave us a recorded message, including a question you’re eager to have answered on a future episode of the podcast. We’ll listen through them, pick out the right guests in our upcoming lineup to address them, and you’ll hear yourself as a part of the conversation! Energy Central on SpeakPipe: www.speakpipe.com/EnergyCentralPodcast