Kelly James

Kelly James, SVP and GM of Energy & Utilities at Salesforce, discusses the evolving role of technology in the utility sector. She highlights how CRM is transforming into energy relationship management, fostering trust among stakeholders. The conversation dives into the integration of AI to streamline operations and enhance customer relationships. Kelly also emphasizes the importance of real-time data sharing and the ethical use of AI in building effective partnerships. Listen for insights on the future of energy and the critical shift toward transparency in utility operations.