Defining Knowledge Management

Knowledge management is the process of capturing, retaining, and searching for knowledge, emphasizing the importance of human interaction over technology. This concept can be imagined through a simple pen-and-paper analogy where essential information is organized methodically so that it can be easily found later. The speaker highlights that effective knowledge management transcends the tools used, suggesting that if a process can be clearly defined without technology, it can be enhanced with the right technological solutions. This approach underlines the notion that the core essence of knowledge management lies in the methodologies employed rather than solely in the systems and platforms available.