Work It Why tech and AI skills matter in every industry
Oct 26, 2025
Goki Muthusamy, Head of People at Visa, and Samuel Hoong, Assistant Technology Manager at SimplifyNext, discuss the vital intersection of AI and workplace skills. They explore how generative AI transforms repetitive tasks into valuable real-time insights. Goki highlights the significance of soft skills and practical tools at Visa, while Samuel shares his journey with AI technology. Together, they emphasize on-the-job training as essential for upskilling and encourage a mindset of adaptability and curiosity to thrive in the evolving job landscape.
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AI Elevates Work To Higher-Value Tasks
- AI lets people move up the value chain by automating repetitive tasks.
- Real-time insights let teams act faster on problems like fraud.
Assess Judgment With Behavior And Cases
- Use behavioral interviews and case studies to assess judgment and adaptability.
- Screen for company leadership principles to predict on-the-job behavior.
Give Employees Tools And Culture To Learn
- Put AI tools directly in employees' hands to encourage use and experimentation.
- Pair tool access with cultural habits so usage becomes everyday practice.