From Misaligned Commissions to Unified Goals - A Planning Aces Episode
Jan 2, 2025
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Three finance leaders tackle the challenge of aligning sales, operations, and finance for unified success. Orion's CFO shares how transparent metrics doubled profit margins. Jellyfish's CFO highlights the role of finance leaders as connectors in fast-scaling startups. Cribl's CFO introduces a framework focusing on precision, predictability, and performance to enhance company culture. Insights on developing organizational trust and strategic compensation models reveal paths to sustainable growth.
Aligning sales incentives with business objectives through transparent metrics significantly boosts profitability and fosters collaboration.
Finance leaders act as crucial connectors within organizations, ensuring communication and process integration to optimize efficiency and alignment.
Deep dives
Aligning Sales Incentives for Business Success
CFO Cyrus Lamb discusses the pivotal role of aligning sales incentives with business objectives to enhance profitability. In a previous position, he faced a challenge where salespeople's compensation structure encouraged behavior that did not align with delivering value, leading to mismanaged resources and loss-making projects. By restructuring the commission model to focus not only on top-line revenue but also on profit margins, the team managed to double profit margins while fostering a culture of transparency and collaboration between sales and delivery teams. This strategic adjustment illustrates how effective financial leadership can transform business outcomes and enhance alignment across departments.
The CFO as a Connector Across Departments
CFO Joanne Chang emphasizes the multifaceted role of finance leaders as connectors within organizations, particularly in startups. With her background in building the finance function at Jellyfish, she highlights the importance of having visibility into various departments to facilitate communication and collaboration. Chang's approach involves establishing robust processes alongside implementing systems, ensuring that all team members understand their roles in relation to financial metrics and overall company goals. This interconnectedness not only optimizes workflow but also strengthens team dynamics, resulting in a more efficient and aligned organization.
Driving Sustainable Growth with Key Metrics
CFO Zach Johnson shares his three strategic focus areas—precision, predictability, and performance—to drive sustainable growth at Tribble. He regards precision as ensuring accurate and timely financial reporting, while predictability revolves around reducing discrepancies between expectations and actual performance. By educating employees on financial metrics such as Customer Acquisition Cost (CAC) and the Rule of 40, Johnson aligns the team with the company's financial health, emphasizing that employees have a vested interest in driving growth. This holistic approach fosters a collective ownership of success within the organization, bridging the gap between top-down and bottom-up strategies.
The Importance of Cross-Departmental Value Creation
The discussion underscores the critical nature of understanding and managing cross-departmental interactions to create value for the organization. Finance professionals uniquely position themselves to assess the interconnectedness of different functions, ensuring that strategies align with overall business goals. An example is drawn from the hotel experience, where if one aspect falters—such as the hot water supply—none of the other departments can deliver a satisfactory experience, illustrating the importance of cohesive operations. By enhancing this alignment, finance leaders can significantly impact overall business performance and drive strategic growth.
In our latest Planning Aces episode of CFO Thought Leader, Jack Sweeney teams with FP&A veteran Brett Knowles to spotlight three finance leaders tackling one of business’s most critical challenges: aligning sales, operations, and finance around a common goal.
First, Orion Innovation CFO Cyrus Lam recalls how transparent metrics and well-crafted incentives helped double profit margins by bridging the gap between sales and delivery teams. Then, Jellyfish CFO Joanne Cheng reveals the power of being a “connector”—a finance leader who unifies fast-scaling startups by integrating hires, systems, and processes from day one. Finally, Cribl CFO Zach Johnson shares his “three P’s” framework—precision, predictability, and performance—spotlighting how open communication and unit economics training can shape a company’s culture and boost long-term value.
Throughout, Brett Knowles offers revealing insights into how CFOs can develop organizational trust, adopt strategic compensation models, and champion cross-functional collaboration to drive sustainable growth.
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