AI Snips
Chapters
Transcript
Episode notes
Writing Requires Developer Empathy
- Being a programmer first and a writer second helps craft documentation that truly meets developer needs.
- Empathy for the unusual development environment is key to making documentation accessible and useful.
Culture Focuses on People Over Docs
- Jane Street's culture strongly ties software to individual owners, making human contact central to problem-solving.
- This can undermine documentation use since discussions via phone leave no searchable records for others.
Organizations Must Champion Documentation
- Recognize that documentation benefits others more than the author, so personal incentive is often lacking.
- Organizations must prioritize and invest in documentation culture for collective productivity gains.