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#29: From Product Leader to COO: Driving Impact in an Ops-heavy Company | Melissa Chi (COO @ Pathpoint)
Oct 3, 2024
Melissa Chi, COO at Pathpoint and former Head of Product, shares insights on her career transition and the challenges of leading operations in a remote setting. She emphasizes the importance of user empathy and effective coaching within teams. The discussion highlights strategies for managing time, fostering cross-functional collaboration, and building strong communication. Melissa also touches on the evolving nature of leadership roles in tech and the need for transparency and adaptability in fast-paced environments.
01:10:54
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Quick takeaways
- Melissa Chi emphasizes the importance of maintaining user empathy in leadership roles, particularly in remote, operations-heavy environments to enhance decision-making.
- The transition from product leader to COO involves a significant shift in responsibilities, requiring a focus on operational efficiencies and strategic partnerships.
Deep dives
The Importance of Time and Energy Audits
Regularly assessing how time and energy are allocated through calendar audits is essential for effective leadership. This practice involves reviewing scheduled meetings to determine which ones add value and which drain energy. It provides an opportunity to reflect on priorities and readjust expectations to focus on high-impact activities. Identifying which meetings to retain or eliminate can lead to a more energized and productive work environment.
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