HBR On Leadership Building a Culture of Respect on Your Team
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Jan 10, 2024 In a compelling discussion, Kristie Rogers, an associate professor at Marquette University and a specialist in workplace respect, unpacks the critical balance between owed and earned respect in teams. She emphasizes that owed respect relates to basic civility, while earned respect ties to individual achievements. Kristie reveals how managers can inadvertently convey disrespect and highlights innovative case studies, including the transformation of female inmates into professionals, showcasing the profound impact of a respectful workplace culture on loyalty and motivation.
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Leaders' Respect Blind Spot
- Leaders often don't know what employees expect regarding respect.
- Their status buffers them from disrespect, similar to someone well-rested being insensitive to exhaustion.
Unintentional Disrespect
- Avoid treating employees differently, like greeting some and ignoring others.
- Give feedback privately, respecting workplace norms, as employees notice and compare treatment.
Two Types of Respect
- Owed respect is basic workplace civility, fulfilling the need to belong.
- Earned respect recognizes achievements, satisfying the need for status and recognition.