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The Importance of Trust for Managing Through a Crisis
May 21, 2024
The podcast discusses the challenges faced by Twiddy & Company during the COVID-19 pandemic, focusing on the importance of trust in managing through a crisis. It explores how the company leaned into trust to support homeowners, guests, and employees, highlighting the dynamics of trust relationships and the role of communication in crisis management.
27:09
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Quick takeaways
- Trust was pivotal during the pandemic, requiring transparent communication and decisive actions amidst uncertainty.
- Twiddy & Company's crisis management showcased the importance of integrity, employee-centric approaches, and trust-building initiatives.
Deep dives
The Pandemic as a Chaotic Event
The podcast discusses how the 2020 global pandemic, stemming from a pathogen in Wuhan, China, created chaos worldwide, impacting economies, healthcare systems, and daily lives. Widespread panic led to hoarding essential supplies, governments enforced lockdowns, unemployment soared, and leaders faced unprecedented challenges. The podcast highlights the butterfly effect of a singular event causing widespread turbulence and examines how individuals and organizations navigated through the chaos of the pandemic.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode